Support
Our service platform is unsurpassed in the industry. Our clients benefit from the advice and counsel of an entire team of consultants, client managers, and and service staff. We provide support in all areas of health and welfare plan administration including plan design, compliance, and employee communication/education – making us truly an extension of your Human Resources team. As a team member, we take great efforts to make sure you receive responsive service on day-to-day issues. The core services we offer are all inclusive – they are of no additional cost.
Our core employee support services include:
- Enrollment support and audits for terminations and new hires
- Vendor relationship support and advocacy
- Research, review and resolution of claims
- Commitment to 24-hour call-back on any issue
- Direct toll-free and email access to our service team members
- Administrative support for benefit issues
Assigned Enrollment Specialist
Your Enrollment and Service Specialist assists you with billing and enrollment issues. The Enrollment Specialist researches, reviews and resolves enrollment issues (terminations, new hires, etc.) promptly and offers your employees valuable support at open enrollment and throughout the year. Employees are provided a toll-free number and direct email access to this Specialist.
Vendor Client Support and Advocacy
Your Client Advocate is available to assist you in researching and resolving complex claims and service issues as they arise. This individual is your advocate for you to ensure prompt, accurate resolution of claims inquiries. As a liaison with providers, vendors, and insurance regulators regarding claims issues, your client advocate plays a valuable role to ensure you and your employees receive excellent service and support when you need it. In 2009, our client advocate resolved 750 disputed claims, resulted in nearly $1.6M in approved payments.
To find out more about our support services, please contact us today.
